Version: 1.0.22
Important Note: By using our services or providing us with your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services or provide us with your personal information.
1. Introduction
First Class Business Group Inc. DBA First Class Capital (collectively "First Class Capital," "we," "our," or "us") is a business funding company. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way — including by phone, email, and SMS / text message.
2. Information We Collect
Personal Information
We may collect various types of personal information, including but not limited to:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Business name, industry, revenue, years in business, tax ID number
- Financial Information: Bank account information, credit history, financial statements, transaction history
- Government-Issued Identification: Social Security number, driver's license, passport information
- Employment Information: Job title, employer information, income details
Automatically Collected Information
- IP address and device identifiers
- Browser type and version
- Operating system information
- Pages visited and time spent on our website
- Referring website or source
- Click patterns and user preferences
Information from Third Parties
- Credit reporting agencies
- Financial institutions
- Public databases and records
- Marketing partners and lead generation companies
- Social media platforms (if you connect your accounts)
3. How We Use Your Information
Service Provision
- Processing and evaluating funding applications
- Providing financing and related services
- Managing your account and customer relationship
- Processing payments and transactions
- Providing customer support and responding to inquiries
Legal and Regulatory Compliance
- Verifying your identity and preventing fraud
- Complying with applicable laws and regulations
- Reporting to regulatory authorities as required
- Maintaining records as required by law
Business Operations
- Improving our services and website functionality
- Conducting market research and analytics
- Developing new products and services
- Marketing and promotional activities (with your consent)
- Risk assessment and management
4. Information Sharing and Disclosure
Service Providers
- Payment processors and financial institutions
- Credit reporting and verification services
- Technology and hosting providers
- Marketing and analytics companies
- Legal and professional service providers
Business Partners
- Lending partners and investors
- Insurance providers
- Referral partners
Legal Requirements
We may disclose your information when required by law or to comply with legal processes or court orders, respond to government requests or regulatory inquiries, protect our rights, property, or safety, prevent fraud or illegal activities, or enforce our terms of service.
No Sale of Personal Information
We do not sell your personal information to third parties for their marketing purposes. Any sharing of information is done in accordance with this Privacy Policy and applicable laws.
5. Data Security
We implement robust security measures to protect your personal information, including SSL/TLS encryption for data transmission, secure servers and databases with encryption at rest, multi-factor authentication, regular security assessments, firewalls and intrusion detection systems, limited access on a need-to-know basis, employee training, and secure disposal of physical documents.
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, including Essential Cookies (necessary for basic functionality), Performance Cookies (to understand visitor behavior), Functionality Cookies (to remember preferences), and Marketing Cookies (for relevant advertisements). You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
We use third-party analytics services, such as Google Analytics, which may use cookies and similar technologies to collect information about your visits.
7. Your Privacy Rights
Depending on your location, you may have rights to: access your personal data, request correction of inaccurate information, request deletion (subject to legal requirements), request data portability, object to certain uses, and request restriction of processing.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, contacting us directly, or updating your communication preferences.
To exercise any of these rights, please contact us using the information provided in Section 13 below.
8. Third-Party Links and Services
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the Right to Know (request information about categories and specific pieces of personal information collected), Right to Delete (request deletion subject to certain exceptions), Right to Non-Discrimination (we will not discriminate against you for exercising your rights), and the ability to designate an Authorized Agent to make requests on your behalf.
11. International Users
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States. We will take appropriate measures to ensure that your personal information receives an adequate level of protection.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website, sending you an email notification (if we have your email address), or providing notice through our services. Your continued use of our services after any changes constitutes your acceptance of those changes.
13. Contact Information
14. SMS & Text Messaging Program
If you provide us with your mobile telephone number — through our online application, contact form, the consent disclosure on our website, or during a verbal conversation with one of our representatives — and consent to receive text messages, here is how the First Class Capital SMS program works.
Program Purpose
First Class Capital may text you to: respond to inquiries you have submitted; deliver application status, document requests, e-signature links, and funding notifications related to your application or account; remind you of upcoming or missed payments; share servicing notices; and occasionally send service updates, refinance offers, and educational content related to small-business funding. Messages are sent only after you have provided your mobile number to First Class Capital directly or through one of our authorized lead-generation partners with disclosed consent to be contacted.
Consent is Not a Condition of Any Service
You are not required to agree to receive text messages in order to apply for, obtain, or maintain any product or service from First Class Capital. You may withdraw consent at any time using the methods described below.
Message Frequency
Message frequency varies based on your interactions with us and the status of your application or account. You may receive several messages per week during active applications and fewer at other times. There is no fixed maximum.
Charges
We do not charge for messages. Your wireless carrier's standard message and data rates may apply. First Class Capital is not liable for any delayed or undelivered messages, which may result from carrier issues outside our control.
HELP — Getting Assistance
Reply HELP to any text from First Class Capital to receive contact information for support, or email ryan@firstclassbusinessgroup.com.
STOP — Opting Out
Reply STOP to any text from First Class Capital to unsubscribe from all further texts. You will receive one final confirmation message and then no further text messages will be sent to that mobile number from our SMS program. You may also opt out by emailing ryan@firstclassbusinessgroup.com with the subject line "Stop SMS." Note that even after opting out of marketing texts, we may still send you transactional or service messages — application status, e-signature links, payment notices, funding confirmations — that are necessary to deliver the services you requested.
Supported Carriers
Our SMS program supports all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, U.S. Cellular, and their resellers and MVNOs. Carriers are not liable for delayed or undelivered messages.
No Sharing for Third-Party Marketing
The mobile information you provide to First Class Capital for the SMS program will not be shared with third parties or affiliates for their own marketing or promotional purposes. Aggregator and service-provider sharing for the sole purpose of delivering messages on our behalf is permitted under this Policy.
15. TCPA Right to Contact and Express Consent
By submitting our online application, our contact form, or otherwise providing your telephone number to First Class Capital, you expressly consent and agree that First Class Capital — and parties acting on our behalf — may contact you at the telephone number(s) you provide using:
- Live calls and voicemail
- Pre-recorded or artificial-voice calls
- Automated dialing systems and SMS / MMS text messages
- Email
This consent applies even if the number you provide is on any state or federal Do Not Call list and is given for purposes including, but not limited to, processing your inquiry or application, providing the products and services you have requested, account servicing, payment reminders, fraud prevention, and marketing of additional First Class Capital products and services.
Consent is not a condition of any service or purchase. You do not have to agree to be contacted by automated means in order to engage First Class Capital, and you can withdraw consent at any time by replying STOP to a text message, by asking the agent on a live call to remove your number, or by emailing ryan@firstclassbusinessgroup.com.
Reply HELP for help. Reply STOP to opt out. Message frequency varies. Message and data rates may apply. Consent is not a condition of any service.